Nova Privacy Policy

1. Information We Collect

We collect information only to the extent necessary to provide, secure, and improve Nova’s Services.

This may include basic account information such as your name, email address, organization, and role when you create an account, contact us, or request access. If you use Nova’s APIs or tools, we may collect technical information such as API usage data, timestamps, IP addresses, and system logs.

If you submit content to Nova through our Services, including text or other communication data, that content is treated as user-provided data and handled according to the controls and settings associated with your account.

We do not collect information unrelated to communication intelligence, and we do not collect sensitive personal data unless it is explicitly provided as part of your intended use of the Services.

2. How We Use Information

We use collected information to operate and maintain Nova, provide requested features, respond to inquiries, improve system reliability, and develop better communication intelligence models.

User-provided content may be processed by automated systems to generate insights, suggestions, or analysis related to communication. This processing is machine-based and designed to support clarity, safety, and understanding, not surveillance or profiling.

We may also use aggregated or anonymized data to improve Nova’s models, conduct research, and evaluate system performance. This data cannot reasonably be used to identify individuals.

3. How Nova Handles Communication Data

Nova is designed to respect human dignity and privacy.

Communication data submitted to Nova is processed only for the purpose it was provided. Nova does not sell communication data, does not use it for advertising, and does not read conversations for human review unless explicitly required for security, support, or legal reasons.

Where possible, communication data is processed temporarily and discarded once the requested output or analysis is generated, unless retention is required to provide the Service or explicitly agreed upon.

4. Sharing of Information

We do not sell or rent personal data.

We may share limited information with trusted service providers who help us operate Nova, such as hosting, security, analytics, or customer support providers. These providers are bound by confidentiality obligations and may only use data to perform services on our behalf.

We may also disclose information if required to comply with applicable law, legal process, or enforceable governmental requests, or to protect the rights, safety, or integrity of Nova and its users.

5. Data Retention

We retain information only as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

You may request deletion of your account and associated data by contacting us, subject to legal or operational retention requirements.

6. Security

We use reasonable technical and organizational measures to protect information against unauthorized access, loss, misuse, or alteration. These measures include access controls, encryption where appropriate, and internal security practices designed for systems handling sensitive communication contexts.

However, no system is completely secure. You are responsible for protecting your credentials and ensuring that your use of Nova complies with applicable privacy obligations.

7. Your Rights and Choices

Depending on your location, you may have rights to access, correct, delete, or restrict the processing of your personal data. You may also have the right to withdraw consent where processing is based on consent.

Requests related to your data can be made by contacting us at hello@novacommunicate.com.

8. International Use

Nova may process data in different jurisdictions depending on where our infrastructure and service providers operate. We take steps to ensure appropriate safeguards are in place when data is transferred across borders.

9. Children’s Privacy

Nova is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Continued use of Nova after changes take effect constitutes acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests related to privacy or data protection, you can reach us at: